![]() Maintenance and servicing according to agreed maintenance contracts.Assembly, installation and set-up of machines, plants and equipment.They are responsible for the following tasks in the field: They can also be found at third-party sites when sub-contracted, or are sent to domestic settings. The typical tasks of a Field Service Engineer takes place at the customer's premises. This hybrid has lead to some field service engineers being referred to as after-sales engineers - especially in installation and commissioning of plant and machinery. ![]() In the modern move towards the role of customer advocate, they can provide on-the-spot tips and tricks, 'watch-outs' for the future, and warn that it's time to replace an asset. They shape the Customer Experience with an interaction that crosses communication back to head office. They not only provide valuable in-person services they are the most direct contact with your brand. Providing technical expertise in the field, these employees take on double responsibilities for the company. What is the modern job profile, the evolution of responsibility, and the digital tools for a successful field operation?įield Service Engineers (sometimes, technicians/operatives) are categorised as a Mobile Workforce. Ield Service Engineers provide on-site customer service for equipment, systems and machines, from office printers to wind turbines.
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